Emerging gas and electric technologies are changing utility customers and the utility-customer relationship. This seminar addresses how customer needs are changing, affordability, changing technologies (including electrification, smart homes/smart buildings, EVs, and distributed energy resources), expanding choices for energy services, new roles for customers (providing flexible loads and grid services), new ways to segment customers, and the evolving utility-customer relationship.

What participants will learn

• The traditional utility customer and services they expected
• How customers are their want/needs are changing
• What today’s customers want for their utility
• The key importance of affordability and how utilities can address disadvantaged customers
• Changing technologies in customers’ facilities
• Energy services and choices for energy needs are expanding
• Evolving roles for customers to provide flexible loads and grid services
• New ways to segment customers
• New service offerings that customers may require
• How the utility-customer relationship is evolving

Contact us at 866-765-5432 or e-mail for more information.