Introduction to Utilities aims to quickly introduce key industry-specific information necessary for individuals new to the utility business. This course uses simple, nontechnical language and examples to explain what a public utility is, how utilities are regulated, how they set rates, how they interact with various stakeholders, how various company departments provide services to customers, and the key skills utility employees need to be successful. Included are activities to engage the learner throughout the course and a quiz at the end to test knowledge retention. This course helps the new employee start his or her career with a clear understanding of what makes the utility business different from other industries. Introduction to Utilities is mobile ready and works on multiple devices including desktop, laptop and smart phone.
Following is a more detailed outline of content contained in the Introduction to Utilities online course.
How Public Utilities Are a Unique Form of Company
Evolution of the Utility Business Model
How Regulation Works and How It Affects the Utility
How Rates Are Set
Stakeholders in the Utility Business
Key Skills for Success at a Utility
Contact us at 866-765-5432 or e-mail for more information.